XO Care Terms of Service

These terms cover the XO Care app, the XO Ring, and related services. Use of this website is governed by the separate website terms, and how we handle your information is described in the XO Care Privacy Policy.

These Terms of Service ("Terms") are an agreement between you and XO Technology Inc. ("XO", "we", "us") governing your use of the XO Care app, the XO Ring, and related services (together, the "Service"). By downloading, accessing, or using the Service, you agree to these Terms and to the XO Care Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 19 years old and able to form a binding contract to use the Service. If you use the Service for or on behalf of another person (for example, a family member you care for), you represent that you have the authority to do so.

2. The Service

XO Care helps you understand your wellness using data from the XO Ring and connected devices, and provides insights, activity plans, goals, wellness alerts, self-assessments, and optional sharing with people you choose. Features may change, improve, or be discontinued over time.

3. Wellness only — not medical advice or a medical device

The Service provides general wellness and lifestyle information for your own awareness. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or health condition, and it is not a substitute for professional medical advice, diagnosis, or treatment. The XO Ring is a consumer wellness wearable, not a diagnostic instrument. Always seek the advice of a qualified healthcare provider with questions about your health, and never disregard or delay professional medical advice because of something in the Service. If you think you may have a medical emergency, call your local emergency number.

4. Your account

You are responsible for your account credentials and for activity under your account. Keep your credentials confidential and notify us promptly of any unauthorized use. Provide accurate information and keep it current.

5. Acceptable use

You agree not to:

• use the Service unlawfully or in violation of these Terms;
• interfere with or disrupt the Service or its security;
• attempt to gain unauthorized access to any account, system, or data;
• reverse engineer or misuse the Service except as permitted by law; or
• use the Service to access data about anyone who has not granted you access.

6. Sharing and connected access

The Service lets you share your wellness with people you choose and, optionally, connect an AI assistant (see Section 7). You control what you share and can change or revoke access at any time. When you accept access someone else grants you, you agree to use their information only for its intended, permitted purpose.

7. Connecting an AI assistant

You may optionally connect XO Care to a third-party AI assistant (for example ChatGPT or Claude) so you can ask about your own wellness data. The connection can view your data to answer your questions and, only at your direction, act on your own account (add activities, goals, reminders, recipes, and pantry items; mark an activity completed, skipped, or moved; accept or decline suggestions; cancel a reminder; mark a pantry item low, out of stock, or back in stock; and update your dietary profile). It deletes or overwrites nothing except in two cases: removing an item from your pantry, and replacing your saved dietary profile, where anything left out of the new version is dropped. Everything else it does adds something or changes a status. A loved one's shared data stays strictly view-only, but if you are someone's authorized operator, the connection can also act on that person's account. When you use it, the data needed to answer is sent to that assistant's provider, which is an independent third party that processes it under its own terms and (typically) outside Canada. You are responsible for choosing which assistant to connect and for your use of it. You can disconnect at any time. See the Privacy Policy for details.

8. Intellectual property

The Service, including its software, content, and trademarks, is owned by XO or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial wellness use, subject to these Terms. Your own data remains yours.

9. Third-party products and services

The Service may interoperate with third-party hardware, platforms, and services (including any AI assistant you connect). We are not responsible for third-party products or services, and your use of them is governed by their terms.

10. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, XO disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that wellness data, insights, or alerts will be accurate, complete, or timely.

11. Limitation of liability

To the fullest extent permitted by law, XO and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from or related to your use of the Service. To the same extent, XO's total aggregate liability for all claims relating to the Service is limited to the amounts you paid XO for the Service in the twelve months before the event giving rise to the claim, or CAD $50 if you have paid nothing. Nothing in these Terms limits liability that cannot be limited by law, and nothing affects rights you have under applicable consumer protection law that cannot be waived.

12. Indemnification

You agree to indemnify and hold XO harmless from claims arising out of your misuse of the Service or violation of these Terms or applicable law, to the extent permitted by law.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you violate these Terms or as needed to protect the Service or users. Provisions that by their nature should survive termination will survive.

14. Governing law and disputes

These Terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable there, without regard to conflict-of-laws rules, and the courts of Nova Scotia have jurisdiction. The contracting entity is XO Technology Inc., 1345 Norma Eddy Ln, 3rd Floor, Halifax, NS B3J 0H6, Canada.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version and change the "Last updated" date; material changes will be communicated as required by law. Continued use after changes take effect means you accept the updated Terms.

16. Contact

Questions about these Terms go to support@xotechnology.ai, or XO Technology Inc., 1345 Norma Eddy Ln, 3rd Floor, Halifax, NS B3J 0H6, Canada.